sajjil Frequently Asked Questions

Creating a sajjil account takes about two minutes. Click the sajjil Login link in the navigation menu and follow the registration prompts. You'll need to provide your full name, date of birth, mobile number, and email address. You must be at least 21 years old to register, as required by PAGCOR regulations for online gaming in the Philippines.

sajjil requires KYC verification before processing any withdrawal. Accepted Philippine government-issued IDs include your PhilSys National ID, Passport, Driver's License, SSS ID, UMID, or PRC ID. You'll also need to submit a clear selfie for facial verification. In some cases, proof of address or proof of payment method ownership may also be requested.

No. sajjil strictly enforces a one-account-per-person policy. Opening multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a breach of our Terms & Conditions and will result in all associated accounts being permanently suspended, with balances forfeited. If you've accidentally created a duplicate, contact live chat support immediately to resolve it.

Use the password reset option on the sajjil login page. Enter the email address or mobile number associated with your account, and a reset link or OTP will be sent to you. If you no longer have access to your registered email or phone, contact sajjil's 24/7 live chat support directly — the team will guide you through a secure identity-verified account recovery process.

To permanently close your sajjil account, contact our support team via live chat or email at [email protected]. Before closure, make sure to withdraw any available real-money balance — your account must be KYC-verified to process the final withdrawal. Note that closure is different from self-exclusion; if your reason for closing is related to problem gambling, we strongly recommend using the self-exclusion tool instead.

sajjil may temporarily lock or suspend an account for several reasons: failed KYC verification, suspected fraudulent activity, pending security review, self-exclusion activation, or a breach of our Terms & Conditions. If you believe your account was locked in error, contact live chat support immediately with your registered details and a brief description of the issue. Most legitimate cases are resolved within 24 hours.

sajjil offers a broad library of games built for Filipino players: JILI slots, live baccarat, live roulette, live blackjack, online bingo, the Mine crash-style game, sports betting (covering PBA, NBA, UFC, and boxing), and sabong (online cockfighting). Full game descriptions, volatility ratings, and RTP figures are available on the Game Information page. New titles are added regularly.

RTP stands for Return to Player — a percentage that indicates how much of all wagered money a game statistically returns to players over a large number of spins or rounds. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average, over time. RTP is a long-term statistical measure, not a guarantee for individual sessions. sajjil publishes RTP figures for all games on the Game Information page.

Yes. sajjil's own-brand games — including Mine and bingo — use certified Random Number Generator (RNG) technology to determine outcomes. RNG systems produce results that are statistically random and cannot be predicted or manipulated. Third-party game providers whose titles appear on sajjil are also certified for fair play. Live dealer games use real cards, real wheels, and real dice managed by professional dealers, streamed in real time.

Yes — sajjil is built mobile-first. The platform is fully optimized for smartphones and tablets running iOS or Android, accessible directly through your mobile browser with no app download required. All games, the cashier, live chat support, and your account settings are fully functional on mobile. The sajjil interface automatically adapts to your screen size for a smooth experience on any device.

Yes, sajjil includes sabong among its sports and live game offerings, reflecting the cultural significance of cockfighting in the Philippines. Online sabong on sajjil is live-streamed from licensed cockfighting arenas, and all wagers are placed in Philippine Pesos (PHP). As with all games on sajjil, you must be 21 years or older and have a verified account to participate in sabong betting.

Yes. sajjil's sports betting section covers PBA (Philippine Basketball Association) games, NBA, as well as UFC, boxing, football, and other major sports. You can place pre-match bets and, where available, live in-play bets. All sports betting markets on sajjil are denominated in PHP. Odds, available markets, and bet types are displayed within the sports section of your sajjil account dashboard.

Yes. sajjil operates as an online casino and sports betting platform aligned with PAGCOR (Philippine Amusement and Gaming Corporation) regulations applicable to online gaming in the Philippines. All games use certified RNG or live dealer technology. Financial transactions are protected by TLS encryption, and all player data is handled in compliance with the Data Privacy Act of 2012 (RA 10173). KYC verification is mandatory before any withdrawal is processed.

The minimum age to register and play on sajjil is 21 years old, in accordance with PAGCOR's regulations governing online gaming in the Philippines. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately suspended, all pending transactions cancelled, and all funds returned to the original deposit source. Underage gambling is illegal and sajjil takes this policy extremely seriously.

Log in to sajjil and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a mandatory 24-hour review period before they activate — this cooling-off period is intentional and designed to protect you from impulsive in-session decisions. All responsible gaming tools on sajjil are free and available to every registered player.

sajjil's self-exclusion tool allows you to fully suspend your account for a defined period: 30 days, 90 days, 12 months, or permanently. During self-exclusion, you cannot log in, make deposits, place wagers, or receive any promotional communications from sajjil. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our 24/7 live chat support team directly — they will process it immediately. Self-exclusion cannot be reversed during the chosen period.

You're not alone, and reaching out is the right move. Start by contacting sajjil's live chat support to activate self-exclusion immediately. For professional support, PAGCOR operates a Responsible Gaming Program specifically for Filipino players — contact information is available through their official government website. The National Center for Mental Health (NCMH) and the DOH Mental Health Program also provide free, confidential support nationwide. Gambling addiction is treatable, and help is available in your area.

sajjil uses AES-256 encryption for data at rest and TLS 1.3 for all data in transit between your device and our servers. Passwords are stored using bcrypt hashing — sajjil staff cannot view your plaintext password. Access to personal data internally is restricted on a strict need-to-know basis with full access logging. We comply with the Data Privacy Act of 2012 (RA 10173) and the issuances of the National Privacy Commission of the Philippines. See our Privacy Policy for full details.